A student-loan borrower sent more than $1,000 to Navient to pay a $23.39 late fee. It never disappeared

Over four years of living in a homeless shelter for a period and sometimes struggling to buy essentials, Miguel Rivera sent more than $ 1,000 to the student loan company Navient. Loan debt. Rivera may be one of many borrowers unfairly financially penalized by Navient. Court documents in Rivera's case cite several complaints to the Consumer Financial Protection Bureau about similar practices by the student loan service provider, including a complaint where a borrower used their bonus to pay $ 500 of late fees they believed owed.

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