Amazon delivery companies are telling their drivers to ignore jammed doors, damaged seatbelts, and broken mirrors, CNBC reports
Keith Srakocic / AP
Amazon delivery companies in the US are instructing workers to skip daily truck inspections to keep workers safe, CNBC reported.
Workers from several US states have detailed cases of violating safety protocol for fear of retaliation.
Amazon is investigating these claims and their supply networks, over which the company has full power.
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Ten current and former delivery company drivers signed by Amazon said they were told by their managers they were ignoring basic safety issues such as stuck doors, damaged seat belts, low tire treads, broken rear cameras and broken mirrors.
Amazon hires 2,000 private delivery companies through its Delivery Service Partner (DSP) program, which includes 115,000 drivers in the United States, to help with the company's day-to-day fulfillment operations.
Read More This is how we cheat to bypass the strict rules and constant surveillance.
The ten current and former drivers described cases where they were actively concerned for their own safety while driving an Amazon van, but were unable to report this. "As soon as we arrive at the parking lot, we have to personally do a 60-point check on our vehicles before we are assigned to our routes," a part-time driver from Amazon DSP told Insider in April. Chastity Cook, a former DSP driver in Illinois, told CNBC, “[Managers would] tell us, just make sure everything is okay and go. We just checked the list. We don't even stop reading them and making sure everything is okay there. "
Courier Express One, Cook's former DSP employer, did not respond to insiders' request for comment.
Amazon invests millions in security mechanisms in its delivery network, including regular compliance audits, two daily vehicle checks, and taking delivery vans out of service when they need servicing. But it can cost a DSP potential supplies and revenue.
According to the DSP program brochure, DSP fleet owners earn revenue based on a tariff based on the length of a delivery route and a tariff based on the number of successfully delivered packages. Vehicle costs, including routine maintenance, damage and insurance, are deducted as "ongoing operating costs".
Amazon has had problems in the past with allegedly disruptive working conditions for its delivery staff, with drivers talking about lack of wages and strenuous shifts.
"If the security protocol is violated, we take various measures, including ending our relationship with a DSP if this is justified," Amazon said in a statement to Insider. "We are actively researching experiences in [CNBC] history and do not believe they are representative of the 150,000+ drivers who safely deliver packages every day."
"The safety of drivers and communities is a top priority for us and the vast majority of DSPs and drivers share that commitment," added Amazon.
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