Black-owned bookstore speaks out over angry emails from customers: 'Please bear with us'

Operators of the only black bookstore in Boston have asked customers for patience and kindness as the store works tirelessly to fill a number of new orders as demand for books about the Black experience in America increases and Black's support is tremendously owned by companies.
Clarissa and Leonard Egerton, who have owned and operated Frugal Bookstore for 12 years, say they have been flooded with orders for the same 10 titles in the past few weeks as rallies in the United States continue in protest against systemic racism against the black community , Reports Boston.com.
Credit: GoFundMe
In an email to customers on June 22, the couple wrote that while customers who want to check the status of their orders understand, they must still be treated with respect when they work to deliver books in demand that are already " sold out nationally. "
"Most of the emails we receive are encouraging and very fair. You want to know the status of your order," wrote the Egertons in a message shared by a customer on Twitter. "We also receive a series of discouraging emails asking us to cancel orders and refund payments. We criticize how slow we are and that we have poor customer service because we haven't answered an email."
"We hope that any of you who have shown us support by purchasing through our website believes that we will not accept your money to keep it and not ship your orders," they continued. “75 percent of orders are for the same 10 titles, and these titles were quickly used up in bookstores across the country. We have since learned that we are not the only black bookstore that has received tremendous support and thousands of orders for the same titles. The publishers of the titles in demand had to go to print, which takes some time, but they are starting to get involved with us. "
"We have hired a fulfillment company to help us catch up. You will receive your orders," the email ended. "We humbly ask that you PLEASE carry with us. Thank you!"
Bradley Babendir
@therealbradbabs
I feel bad for the thrifty bookstore, the only black-owned Boston store that fights backlash from customers. has received over 20,000 orders since May 30, 75% for the same 10 titles, all of which have to be reprinted. If you want to support a black-owned company, part of it is not a tail
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2:32 p.m. - June 22, 2020
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Twitter users quickly drew attention to the hypocrisy of customers who slandered two black business owners for their slightly late service - the same customers who apparently were looking for popular anti-racism literature that blew off the shelves in the face of the death of George Floyd, Breonna Taylor and Ahmaud Arbery hoping to learn to better serve the black community.
"Feels characteristic of the way people mistakenly think about anti-racism, like" If I only had this book I would be an anti-racist, but until then I'm cursed, "wrote Twitter user Bradley Babendir, who Initially shared screenshots of the email, "Just read another book, there are many books in the meantime."
"I can't stop thinking about it !! People who complain about customer service in the black indie bookstore where 20,000 of them are ordering magical books that don't make them racist ... bc orders are delayed!" New York wrote Times reporter Caity Weaver: "Send the Unracism books IMMEDIATELY, fascists!"
"So all these idiots thought:" I will support a local black bookshop with my dollars, but not with my common courtesy and patience. "WTF?" said another user. "Dig deeper people! Be a real ally. "
Rolling Stone reports that books on race relations in the United States and the struggles of the black community quickly sold out across the country after weeks of social unrest.
Some popular titles - including Robin DiAngelo's "White Fragility: Why It Is So Hard For Whites To Talk About Racism", Michelle Alexander's "The New Jim Crow" and even "We Are Different, We Are The Same" on Sesame Street gained traction after appearing in a number of social media guides as a reading suggestion on the current social climate.
If you found this story helpful, read about this black business owner's decision to omit "black" in her biography.
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The post-owned black bookstore speaks out after receiving discouraging emails from customers who first appeared on In The Know.

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