'It's Always Sunny in Philadelphia' actor said Tesla 'lost a customer' after his car was stuck in a parking garage for days after his key fob broke

A Model X alongside Glenn Howerton. The car in the picture is not Howerton's vehicle. It is unclear which model the actor owns. Getty
Glenn Howerton said his Tesla was stuck in a parking garage for over 24 hours after its key fob broke.
The actor described a frustrating experience where Tesla support wouldn't help him start the car.
It's unclear how much of the problem was user error versus an actual problem with the Tesla.
"It's Always Sunny in Philadelphia" and "A.P. Bio" star Glenn Howerton described a frustrating experience in a podcast Monday that saw his Tesla stuck in a parking garage for over 24 hours.
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Howerton told his co-stars on The Always Sunny Podcast that he was locked out of his Tesla on Friday night after his key fob broke. The actor said he's also unable to connect to WiFi on the ground floor of a Los Angeles parking garage to use the electric car maker's app to access the vehicle -- a failsafe against key fob issues. On its website, Tesla says for its Model X that "Your phone and your vehicle must both be actively connected to cellular service in order for the mobile app to communicate with your vehicle."
"Tesla recommends that you always have a working physical key on hand when parking in an area with limited or no cellular service, such as a metro station." B. in a parking garage," says the website.
Tesla first introduced its keyless entry system in 2017, and other automakers followed suit, using Bluetooth technology to enable keyless entry, but unlike other automakers, Tesla doesn't provide drivers with a traditional key that is inserted into the vehicle can be. However, the automaker can give owners more than one key fob. It's unclear which Tesla model Howerton owns. Newer Tesla models do not require an internet connection to use the app to open and start the car. The newer vehicles also come with key cards. In recent years, Tesla has also started providing drivers with spare key cards that they can use to get in and start the car.
It's unclear how much of the problem was user error versus an actual problem with the Tesla. Howerton noted that it wasn't until the next day that he discovered that he could unlock the car by attaching the key fob to a specific location on the vehicle.
"It put me in a rage," said Howerton, who has joked on the podcast in the past about his strong reaction to frustrating situations, noting there was a point in the ordeal when all he could do was scream. "Every step of this journey, everything that could go wrong, went wrong," he added.
Spokespersons for Howerton and Tesla did not respond to a request from insiders ahead of the release.
AP/Carlos Osorio
Howerton said he was forced to leave the car in the garage overnight after replacing the key battery failed to fix the problem. The next morning, after investigating the problem, he was able to get into the car by placing the key in a designated spot on the vehicle, but Howerton said he still couldn't start the car because the key fob was having trouble, "to talk to him". the car."
The actor said even his early attempts to tow the car were thwarted due to the low ceiling in the garage and his inability to put the car into transport mode, something Tesla needs to avoid "significant damage and overheating." , and in some cases , a fire.
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