Parents who got kicked off United flight when their 2-year-old daughter refused to wear a mask say they don't want to put her through it again

In a video posted on Twitter and Instagram, Eliz Orban said she tried to get her squirming toddler to wear a mask. Eliz Orban / Twitter
Eliz Orban and her husband were kicked off a United Airlines flight to New Jersey in early December after their 2-year-old daughter refused to wear a face mask.
Orban and her husband later flew to Palm Beach, Florida, this time without their daughter, saying they had been "traumatized" by their United experience.
The mother's videos about the incident became widespread and sparked a heated debate about traveling with young children.
According to United's policy, all passengers "over 2 years" must wear a face-covering during flight.
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A couple who took off from a United Airlines flight earlier this month after their 2-year-old daughter refused to wear a face mask decided to travel to another destination without their child a few days later.
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The mother, Eliz Orban, posted a video of her experience on Twitter and Instagram on December 11th. The posts show Orban's husband unsuccessfully trying to put a face mask on their daughter before a United representative approaches the couple to ask them to leave, which have combined over 13 million views at the time of writing.
In the video, Orban says United banned them from flying "forever". A United spokesman previously told Insider that the Orbans were not prevented from flying with the airline. The representative added that their tickets had been refunded and the bags returned and United was investigating the incident.
In their experience, the couple said they did not feel comfortable bringing their daughter on their next trip
On December 17, Orban shared an Instagram photo at the Denver International Airport at the Delta Departure Terminal. In the caption, the 26-year-old health advisor said she and her husband would be flying to Palm Beach, Florida because of the earlier incident, this time without their daughter.
"It breaks our hearts that we couldn't bring our daughter with us. We tried to call the airlines and couldn't get a straight answer from anyone. We honestly couldn't go over what we went through on Friday," said it in the headline.
Orban does not disclose which airlines it called and did not return Insider's request for comment on this article.
The mother's caption said she felt "humiliated, traumatized and triggered by what happened".
Orban said she and her husband flew first class on Delta after Instagram user @bryant_s_ellis offered to pay for their trip.
United Airlines policy states that all travelers over 2 years of age must wear face-covering.
In the caption for her Instagram video of the December 11 incident, Orban said that as United Premier Silver members, she and her husband "always fly the airline". They flew from Denver to New Jersey to see the Rockefeller Center Christmas tree in New York City and have "flown four times with their daughter since the pandemic without ever having a problem."
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