Passenger accuses American Airlines of racism, saying it banned her from boarding a delayed flight because of her tone of voice

The passenger said she was scheduled to fly to Grenada in the Caribbean from New York's LaGuardia Airport. Getty Images
A passenger accused American Airlines of racism and being grounded, according to an NYP report.
In a tweet, she claimed a manager said her tone was a threat when discussing a delay.
A spokesman for American Airlines told the NYP it takes all allegations of discrimination seriously.
A passenger has accused American Airlines of racism and said the airline banned her from boarding a delayed flight because of her tone of voice.
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The New York Post first reported the news.
Kyleema Norman tweeted on Sunday that her flight from New York's LaGuardia Airport to Grenada in the Caribbean was delayed by three hours due to mechanical problems. Norman later tweeted that the airline only stopped her and her daughter from boarding the plane because she "spoke up."
According to Norman, a staff member told her, "Your tone at 35,000 feet - I don't think I could trust you to be safe with a pilot and other people in the air."
Norman said she spoke to a staff member in her "teacher's voice" to express her concerns about the flight delay. "I didn't curse him, threaten him, show any physical harm, or make a scene," she added.
Norman said in another tweet that she was denied the opportunity to change her flight or receive her luggage. In response to one of Norman's tweets, American Airlines replied: "Delays can be very worrying. Please continue to work with the airport team for assistance with potential rebookings.”
The next day, Norman said in a Twitter post that she tried to contact the company, but the staff told her they couldn't help. American Airlines responded to her tweet, saying, "It will take some time to verify what happened at the gate."
Norman posted a video on Twitter allegedly showing her talking to Port Authority police about the situation at LaGuardia Airport.
"That's what American Airlines calls erratic behavior! Please pay attention. At this point, I look like a threat to anyone's safety!" she said in the Post.
American Airlines and Norman did not immediately respond to insider requests for comment made outside of US operating hours.
A spokesman for American Airlines told the Post that it takes all allegations of discrimination seriously and is investigating the incident internally. The airline's customer service team is in contact with Norman to learn more about the incident and apologize for her experience, the spokesman told The Post.
Norman said in a tweet that the flight to Grenada was a graduation present from her husband for her and their daughter. "Who knew the gift would be her watching me get kicked out of our American Airlines flight and witness the outrage over racism," she said.
The Post reported that it had received emails showing that the Passenger Refunds Department referred Norman to the travel agency for a refund, but the agency referred her back to American Airlines.
Read the original article on Business Insider

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