Taylor Swift breaks silence on Ticketmaster drama for Eras Tour

Taylor Swift has responded to the ongoing drama surrounding Ticketmaster sales for her upcoming Eras Tour.
"So. It goes without saying that I am extremely protective of my fans. We've been doing this together for decades and over the years I've brought so many elements of my career into the house," Swift said in a statement shared with the Instagram Story on Friday, Nov. 18. "I did this SPECIFICALLY to improve the quality of my fans' experience by doing it myself with my team who care as much about my fans as I do."
"It's really difficult for me to entrust those relationships and allegiances to an outside entity and it's excruciating for me to just watch mistakes happen without recourse," she continued.
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Swift announced that she would be back on tour on the November 1 episode of "Good Morning America." The superstar's Eras Tour begins March 17, 2023 in the United States and is currently scheduled to run through August 9, 2023. International dates will be announced at a later date.
Ticket pre-sales began Tuesday, November 15 for those who registered as a verified Ticketmaster fan and received a code to purchase tickets. Despite this process, fans experienced long waits—sometimes hours-long—as well as "error" messages when attempting to check out.
MORE: Ticketmaster cancels general ticket sales for Taylor Swift's Eras Tour due to 'insufficient remaining ticket stocks'
Additionally, fans looking to purchase tickets for resale now face price tags ranging from several hundred dollars to tens of thousands of dollars apiece.
Ticketmaster responded to criticism of its handling of presales on Thursday, saying in a statement it "knew this was going to be big," blaming the site's outages and other technical problems on a barrage of "bot attacks."
The company said over 3.5 million people registered for the presale event, which they say is "the largest registration in history." Of these, 1.5 million fans received codes. It said a "staggering number of bot attacks, as well as fans who didn't have invite codes, drove unprecedented traffic to our site, resulting in 3.5 billion total system requests - four times our previous peak."
MORE: Taylor Swift announces 'Eras' tour: 'It's a journey through all my musical eras of my career'
"Never before has a verified fan on offer attracted so much attention," Ticketmaster said in a statement. "Over 2 million tickets were sold for Taylor's November 15 shows - the most tickets ever sold for any artist in a single day."
The company added that "each ticket was sold to a buyer with a verified fan code."
Ticketmaster also said it is focused on ways to "improve the experience" in the wake of the Eras Tour issues.
MORE: Taylor Swift in 'Shards' after making history as the first artist to conquer the entire top 10 on the Billboard Hot 100
Fans who were hoping to snag a ticket in the general presale originally scheduled to start on Friday were also unlucky this week. In the face of overwhelming demand, Ticketmaster canceled general ticket sales on Thursday afternoon, citing "insufficient" stocks. It remains unclear whether general ticket sales will be made up for.
“Due to exceptionally high demands on ticketing systems and insufficient backlog of tickets to meet demand, tomorrow's public presale for Taylor Swift | The Eras Tour canceled,” Ticketmaster tweeted on Thursday.
The controversy has sparked renewed calls for Ticketmaster and concert promoter Live Nation to split, which merged in 2010. As ABC News previously reported, the companies currently control 70% of primary ticketing and live venues.
Tennessee Attorney General Jonathan Skrmetti also said Wednesday that he will investigate whether Ticketmaster violated consumer protection laws during the Eras Tour presale.
"We have received complaints about the sale process and we have previously addressed antitrust allegations involving Ticketmaster and Live Nation," he told reporters, according to a transcript of the press conference obtained by ABC News. "We want to make sure there aren't any issues here that require legal action."
Taylor Swift breaks the silence on Ticketmaster drama for Era's tour, which originally appeared on goodmorningamerica.com

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